Product Availability Update

Promega Manufacturing and Delivery Systems continue to be fully operational during the COVID-19 outbreak. Our teams are in regular contact with suppliers and distributors worldwide and are taking all steps necessary to address both demands for diagnostic tools and reliable delivery of all products as quickly as possible. Learn more

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Promega's Cookie Policy

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Return & Exchange Policy

Email Us: [email protected]
Call Us: 608-274-4330
7am–6pm CST Monday–Friday

 

Return & Exchange Policy

Email Us: [email protected]
Call Us: 608-274-4330
7am–6pm CST Monday–Friday

Due to the sensitivity of our products, we do not accept returns or exchanges, including those resulting from a purchasing error. Our commitment to product quality and performance prevents us from reselling returned goods. If you have any questions regarding our policy, please call us at 608-274-4330.

In the event any type of natural disaster or pandemic impacts our customers and causes them to close their doors, Promega provides guidelines for reimbursement and replacement for orders shipped and deemed undeliverable. First, contact customer service and share information/documentation regarding closure. Promega will review the information and make an assessment. Then, based on the circumstances, Promega will issue a credit for materials shipped, freight and product reimbursement. In certain cases providing the option for free of charge replacement.

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